LEGAL INFORMATION · DATA & CONFIDENTIALITY
Privacy Policy
This Privacy Policy explains how Handmade Shoes Factory collects, uses, stores and shares personal information when you visit our website, request a quotation, send a tech pack or communicate with us about footwear sampling, production, branding, packaging or export support.
WHO THIS NOTICE COVERS
How this Privacy Policy applies
This notice applies to personal information handled through handmadeshoesfactory.com, our quotation process, email, telephone, WhatsApp and other direct business communications. It also applies when a buyer, supplier, freight contact, consultant or brand representative communicates with us in connection with a project.
Handmade Shoes Factory (“HSF”, “we”, “us” or “our”) is a B2B private label and OEM footwear manufacturer based in Lahore, Punjab, Pakistan. For the activities described in this notice, HSF determines why and how the relevant personal information is used unless a contract states otherwise.
Project files may contain commercially confidential information that is not personal data. We protect those files through our project controls and, where agreed, a separate non-disclosure agreement. This Privacy Policy does not replace an NDA, manufacturing agreement or other commercial contract.
IDENTITY AND SCOPE
Who we are
Business: Handmade Shoes Factory (HSF)
Business location: Lahore, Punjab, Pakistan
Email: info@handmadeshoesfactory.com
Telephone and WhatsApp: +92 345 4279427
This Privacy Policy covers website visitors, prospective buyers, customers, brand representatives, supplier contacts, logistics contacts and other people who communicate with HSF for legitimate business purposes.
DATA CATEGORIES
Information we may collect
We collect only information that is reasonably relevant to the website, an enquiry or a business relationship. Depending on how you interact with us, this may include:
- Identity and contact information: name, business email, telephone number, job title and preferred contact method.
- Business information: company or brand name, website, billing or delivery details, destination country and importer or freight contacts.
- Project information: product category, target quantity, size range, materials, construction, branding, packaging, delivery target and quotation requirements.
- Files you provide: tech packs, sketches, drawings, reference images, logos, artwork, specifications, size charts and related attachments.
- Communications: emails, form submissions, telephone notes, WhatsApp messages, feedback and records of project decisions or approvals.
- Commercial records: quotations, sample records, invoices, payment status, order history, shipping instructions and documentation connected with a transaction.
- Technical and usage information: IP address, device and browser information, referring pages, approximate location, security logs and website interaction data generated by cookies or similar technologies.
Please do not send government identifiers, payment-card details, health information or other sensitive personal information unless it is necessary and we have specifically requested a secure method for providing it.
SOURCES
How we receive personal information
Most information is provided directly by you when you use a form, request a quote, send an email, call us, message us through WhatsApp or work with us on a footwear project.
We may also receive business contact information from your employer or colleague, a referral, a freight or professional-services provider, or a publicly available business source. When another person provides your details, we use them only for the relevant business purpose and provide this notice when required.
PURPOSES AND LAWFUL BASES
How and why we use personal information
Where EU, EEA or UK data-protection law applies, we rely on one or more recognised lawful bases. Consent is not the only basis and is not implied merely because someone visits the website.
| Purpose | Information commonly used | Typical basis where applicable |
|---|---|---|
| Respond to enquiries and prepare quotations | Contact, business and project information | Steps requested before a contract; legitimate business interests |
| Develop samples and manage orders | Project files, communications, approvals and commercial records | Contract performance; legitimate interests; legal obligations |
| Arrange packing, freight and export handoff | Delivery, importer, freight and order information | Contract performance; legal obligations |
| Operate and secure the website | Technical, device and security-log information | Legitimate interests; consent where required for non-essential technologies |
| Send relevant business communications | Contact details and communication preferences | Consent or legitimate interests where permitted by law |
| Maintain records and protect legal rights | Communications, contracts, orders and transaction records | Legal obligations; legitimate interests in preventing fraud and handling claims |
We do not use personal information for a new, incompatible purpose without providing appropriate notice and, where required, obtaining consent.
B2B CONFIDENTIALITY
Tech packs, designs and brand files
Files sent for quotation, feasibility review, prototyping or production may include original designs, technical specifications, branding and commercially sensitive information. Access is limited to people and service providers who reasonably need the information for the requested project.
An NDA may be arranged before confidential files are shared. An NDA governs commercial confidentiality; this Privacy Policy governs personal information contained in or associated with those files. We do not publish a buyer’s design, brand identity or project information merely because it was submitted for a quote.
RECIPIENTS
Who may receive personal information
We do not sell personal information for money. We may disclose limited information to the following categories when reasonably necessary:
- Website hosting, security, email, cloud-storage, form, analytics and technical-support providers.
- Production personnel, component or packaging suppliers and quality-control providers assigned to the relevant project.
- Couriers, freight forwarders, customs brokers, warehouses and other logistics providers.
- Banks, payment-service providers, accountants, auditors, insurers, lawyers and professional advisers.
- Government, customs, tax, regulatory or law-enforcement authorities where disclosure is legally required or necessary to protect lawful rights.
- A successor or transaction adviser if all or part of the business is reorganised, financed, sold or transferred, subject to appropriate confidentiality controls.
Service providers are expected to use personal information only for the agreed service and to apply appropriate security and confidentiality measures.
GLOBAL OPERATIONS
International data transfers
HSF is based in Pakistan and works with buyers and service providers in multiple countries. Personal information may therefore be accessed or processed in Pakistan and in countries where our hosting, communications, cloud, logistics or professional-service providers operate.
Data-protection laws differ between countries. Where EU, EEA or UK transfer rules apply, an available lawful transfer mechanism and appropriate safeguards are used as required. These may include adequacy decisions, approved contractual clauses, the UK international data-transfer mechanisms or a permitted legal exception.
You may contact us for information about the safeguards relevant to your personal information, subject to confidentiality and legal limitations.
STORAGE LIMITATION
How long we keep information
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, a continuing business relationship, legal or accounting obligations, dispute handling, fraud prevention and the establishment or defence of legal claims.
Enquiries that do not proceed
Normally reviewed for deletion or anonymisation within 24 months after the last meaningful contact, unless a longer period is justified.
Projects and order records
Kept for the business relationship and afterwards for the period required by applicable tax, customs, accounting, warranty and legal obligations.
Tech packs and design files
Kept while needed for quotation, development, production, repeat-order support, dispute handling or an agreed retention arrangement.
Marketing preferences
Kept until consent is withdrawn, an objection is received or the information is no longer reasonably useful and accurate.
Technical and security logs
Kept according to security needs, provider settings and the purpose of the relevant cookie or system.
Suppression records
A limited record may be retained to ensure that a marketing opt-out or similar request continues to be respected.
PROTECTION
Information security
We use administrative, organisational and technical measures designed to protect personal and confidential project information against unauthorised access, loss, alteration, misuse or disclosure. Measures may include access restrictions, account controls, secure connections, backups, provider due diligence and confidentiality obligations.
No internet transmission or storage system is completely secure. Please use an agreed secure method for unusually sensitive files and notify us promptly if you believe information connected with your project has been compromised.
PRIVACY CHOICES
Your data-protection rights
Depending on your location and the law that applies, you may have rights to:
Access
Ask whether we process your personal information and request a copy.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Ask us to delete information when no lawful reason requires retention.
Restriction
Ask us to limit processing in circumstances recognised by law.
Portability
Request certain information in a structured, commonly used format where applicable.
Withdraw consent
Withdraw consent at any time without affecting earlier lawful processing.
Where processing is based on legitimate interests, you may object for reasons connected with your situation. You may object to direct marketing at any time.
To make a request, email info@handmadeshoesfactory.com with the subject “Privacy Rights Request”. We may request proportionate information to verify identity and protect data from unauthorised access. We respond within the timeframe required by applicable law.
You may also complain to the data-protection authority responsible for your location. UK individuals may contact the Information Commissioner’s Office; individuals in the EEA may contact the supervisory authority in the country where they live or work, or where the issue occurred.
We do not use personal information for decisions based solely on automated processing that produce legal or similarly significant effects, unless we specifically notify you and provide the safeguards required by law.
CONDITIONAL US NOTICE
California privacy information
This section applies only where the California Consumer Privacy Act, as amended, applies to HSF and the relevant information.
The categories described in this Privacy Policy may include identifiers, customer-record information, commercial information, internet or electronic-network activity and professional or employment-related information. We use and disclose these categories for the business purposes described above.
California residents may have rights to know, access, correct or delete personal information; opt out of a qualifying sale or sharing; limit certain uses of sensitive personal information; and receive equal service when exercising their rights. HSF does not sell personal information for money. A legally valid request can be submitted using the contact method in the “Your data-protection rights” section.
AGE LIMITATION
Children’s privacy
The website and HSF’s services are intended for business users and are not directed to children. We do not knowingly request personal information from anyone under 18. A parent or guardian who believes a child has provided personal information may contact us so that the information can be reviewed and, where appropriate, deleted.
EXTERNAL SERVICES
Third-party websites and communication services
The website may link to external websites or services. Email providers, WhatsApp, social platforms, payment services, couriers and other third parties process information under their own privacy notices. We do not control their independent practices.
Review the relevant third-party notice before providing personal information through an external platform. A link from our website does not mean that HSF accepts responsibility for the privacy or security of the linked service.
VERSION CONTROL
Changes to this Privacy Policy
We may update this notice when our website, services, vendors, legal obligations or data practices change. The current version will remain available at this URL and will show a revised effective date. Where a change materially affects how existing personal information is used, additional notice or consent will be provided when required.
PRIVACY CONTACT
Questions, requests or complaints
Contact Handmade Shoes Factory about this Privacy Policy, a privacy request or the handling of information connected with a B2B footwear project:
Handmade Shoes FactoryLahore, Punjab, Pakistan
Email: info@handmadeshoesfactory.com
Telephone/WhatsApp: +92 345 4279427
For commercial terms governing quotations and manufacturing services, also review our Terms of Service.
PRIVACY & PROJECT INFORMATION
Need help with a privacy request?
Tell us what information or business relationship your request concerns. We may need to verify your identity before disclosing, changing or deleting personal information.
Privacy
Policy
At Handmade Shoes Factory, we operate strictly as a B2B OEM manufacturer. We value your enterprise privacy as highly as our craftsmanship. This document outlines how data is gathered and protected across our platform.
Consent & Agreement
By interacting with our platform, requesting factory quotes, or submitting design specifications, you hereby consent to our Privacy Policy terms.
Information We Collect
When you contact us directly for private label manufacturing or sample production, we receive details like company name, email, phone number, specification briefs, or design tech-packs.
How We Use Your Data
We use collected data solely to execute factory actions: processing orders, constructing prototypes, managing global logistics across 45+ countries, and preventing fraud.
Log Files & Analytics
We utilize standard hosting log structures. This captures basic metrics (IP addresses, browser details, timestamps, exit pages) to improve user navigation experience. This data is not personally identifiable.
Cookies & Web Beacons
Cookies are used to optimize platform delivery and match user browser capabilities. You retain absolute control to adjust cookie retention within your browser settings.
GDPR Data Compliance
Every business client is fully entitled to standard international rights: requesting copies of data, rectifying mistakes, restricting production logs, or requesting total erasure.
Have Questions Regarding Data?
Reach out directly to our management department for quick clearance on data guidelines or compliance files.